Risk, governance and sovereignty – the driving forces behind AI deployments in the contact centreAugust 11, 2026
Qualtrics $6.75B deal to buy Press Ganey will reshape CX landscapeBy Mark AtterbyOctober 7, 2025 In one of the largest deals in the customer experience (CX) software sector, Qualtrics has…
Medallia’s AI-powered vision for CX takes centre stage at Sydney Opera HouseBy Mark AtterbyAugust 8, 2025 Medallia’s Experience World Tour took place yesterday at the Sydney Opera House, where the company…
Extra Shifts, New Jobs, and Cutting Costs – How People in Australia are Tackling the Rising Cost of LivingBy CXFocus EditorNovember 7, 2022 Workers in Australia are looking for new jobs, asking for extra shifts, and switching to…
