Risk, governance and sovereignty – the driving forces behind AI deployments in the contact centreAugust 11, 2026
A future without oil, interview with Caltex chairman Greig GaileyBy Margot CairnesJune 7, 2017 Margot Cairnes interviews Caltex chairman Greig Gailey about the massive changes taking place at Caltex…
Steve Austen from InLoop is living the start-up dreamBy Margot CairnesMay 8, 2017 Margot Cairnes talks to Steve Austen about how focusing on customer experience and customer centric…
Why “management inertia” is your biggest threat! Interview with Karen MosesBy Margot CairnesMarch 16, 2017 Margot Cairnes, change visionary and leader, talks candidly with Karen Moses, former COO and head…
