Risk, governance and sovereignty – the driving forces behind AI deployments in the contact centreAugust 11, 2026
Customers demand convenienceBy Mark AtterbyAugust 15, 2024 A new study by CX Network has identified convenience as the paramount customer behaviour shaping…
Fulfilling a promise in someone’s time of need. Interview with Lauren Reid from Navy HealthBy Mark AtterbyMay 18, 2023 Navy Health is a not-for-profit private health insurance provider for the Australian Defence Force community.…
Staying human in a world obsessed with technology. Interview with Jasmine Gray from AircallBy Mark AtterbyOctober 26, 2022 In a career spanning 25 years, Jasmine Gray, Customer Success Team Manager APAC at cloud…
Building a happy marriage between brand and customerBy CXFocus EditorJanuary 23, 2022 Article by Chanice Henry, article first published by CX Network Ayelet Mendel-Girin, general head of…
Understanding customer sentiment and what drives real valueBy CXFocus EditorJanuary 23, 2022 Article by Olivia Powell, article first published by CX Network Founder and CEO of Beyond Philosophy,…
