Risk, governance and sovereignty – the driving forces behind AI deployments in the contact centreAugust 11, 2026
Alyssa Milton explains Officeworks’ winning click & collect strategyBy Mark AtterbyFebruary 24, 2025 Visit Site Last year, Officeworks was recognised with the Best CX Initiative Award at the…
Only the best CX will do – Interview with Claire Raeburn from Contact EnergyBy Mark AtterbyJanuary 21, 2025 Contact Energy in New Zealand has passed significant milestones on its path to becoming a…
Understanding the broader experience that customers desire – Interview with Australian CX Leader of the year 2024, Damian MaddenBy Mark AtterbyJanuary 19, 2025 Pernod Ricard Winemakers, a global leader in wines and spirits, underwent a significant shift in…
Recognising CX Champions: 2025 CX Awards Finalists announcedBy Mark AtterbyDecember 18, 2024 The CX Awards, organised by Ashton Media, have been celebrating and recognising outstanding achievements in…
