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    About CXFocus

    CXFocus is the only Australian and New Zealand (ANZ) focused CX intelligence platform built to bridge the gap between AI disruption and human-centric strategy, giving CX leaders the evidence they need to navigate change, drive measurable impact, and act with certainty when it matters most.

    We unite, inspire, and equip the ANZ customer experience community through breaking news, in-depth special reports, real-world case studies, expert commentary and the perspectives of senior peers navigating the same decisions.

    Real Buyer Intelligence. Real Project Analysis. Real Peer Perspectives.

    What we stand for

    • Intelligence you can trust: Proprietary, peer-sourced and evidence-based intelligence that lets CX leaders act with certainty, not guesswork.

    • Commercial clarity at the decision moment: Context to make smarter investment and supplier decisions — and for partners, credible editorial-led access to the decision makers shaping CX strategy.

    Meet the team

    Mark Atterby

    Editor in chief / owner

    Mark oversees editorial direction and standards across all CXFocus content. He is responsible for driving industry dialogue, and ensuring audience trust remains at the heart of everything we publish.

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    Brad Howarth

    Editorial contributor & host

    Brad hosts CXFocus podcasts and webinars while contributing expert industry commentary and connecting key voices across the sector.

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    Mike Gwilliam

    Marketing and commercial lead

    Mike works closely with our clients and industry partners to build lasting relationships and deliver tailored, high-value commercial solutions.

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    Simon Murphy

    Brand operations

    Simon leads CXFocus' brand proposition and product architecture. He manages partner programmes, coordinates editorial and production workflows, and oversees sales support and campaign delivery.

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    Cyril De La Torre

    Creative & production support

    Cyril and his team manage CXFocus brand identity and creative production, including visual campaign assets, special reports, platform media and supporting collateral.

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    To submit a pitch please reach out to our editorial team at editor@cxfocus.com.au.