Editorial Calendar
At CXFocus, our annual editorial strategy is built around dedicated thematic blocks. Each quarter, we anchor our content program on a core flagship focus, diving deep into key trends, operational strategies, and technological shifts shaping the modern customer experience ecosystem.
While we continue to report on breaking industry news and overarching trends year-round, these specific timeframes represent our deepest editorial dives, featured interviews, and expert analysis.
12-month editorial roadmap
Focus Period | Flagship Theme | Core Editorial Topics & Coverage |
|---|---|---|
Oct 2026 – Feb 2027 | The Future of CCaaS, WFM and CRM | AI-native contact centres and intelligence overlays. Next-gen platform capabilities, pricing models, and procurement. Agent experience, modern WFM, and operational transformation. |
Feb 2027 – Apr 2027 | Customer Intelligence and Growth | Voice of Customer (VoC) frameworks and continuous feedback Unstructured-data intelligence (text, audio, and sentiment analysis) Journey orchestration and predictive customer actions |
May 2027 – Jul 2027 | The AI-Enabled Workforce | Redefining modern Employee Experience (EX) Human + AI-agent collaboration and workforce workflow design Workplace platforms, digital skills development, and AI governance |
Aug 2027 – Oct 2027 | Digital Experience and Trust | The rise of agentic web architectures and intelligent interfaces Digital sovereignty, data privacy, and ethical compliance Real-time, dynamic journey orchestration across digital channels |
Nov 2027 – Jan 2028 | Proving CX Value | Modern CX measurement frameworks beyond traditional metrics Building bulletproof ROI narratives for the CFO Brand equity, long-term customer trust, and investment governance |
Editorial submissions
We welcome contributions from CX leaders, industry analysts, technology experts, and practitioners aligned with our upcoming thematic spotlights.
Guidance for contributors & authors
- Lead Time: Pitch topics at least 4 to 6 weeks prior to the start of the relevant focus period.
- Format & Style: We look for practical insights, real-world case studies, data-driven analysis, and actionable frameworks rather than purely promotional pitches.
- Evergreen content: Ideas outside the primary focus window are still welcomed and will be considered for our broader continuous coverage.
To submit a pitch please reach out to our editorial team at editor@cxfocus.com.au.