Five Faces has announced the launch of Patient Journey Support, a digital solution engineered to assist health services in managing complex care pathways, starting with perioperative services.
Addressing fragmentation in surgical care
The solution addresses the common challenges patients face when navigating surgery, where communication is often inconsistent and coordination frequently relies on manual workflows. Patient Journey Support integrates preparation, admission, and recovery into a unified digital experience. Key features for patients include:
- Automated milestones: Timely reminders and procedure-specific education.
- Digital administration: Integrated forms, consent, and secure messaging.
- Personalised recovery: Tailored plans delivered at relevant stages of care.
Operational visibility and scalability
For clinical and administrative teams, the platform provides real-time visibility into patient readiness and centralised communication tools. These dashboards are designed to reduce administrative burden and optimise theatre utilization.
The solution centres on a Unified Patient Hub, which serves as a single interface for patient care management. Built on the company’s existing digital front door infrastructure—already utilised for outpatient services across Australia and internationally—the platform is highly configurable. Health services can adapt care journeys at the hospital, specialty, or clinician level without extensive vendor intervention.
Leadership perspectives
Nicole Nixon, CEO of Five Faces, noted that the launch addresses the fragmented nature of modern healthcare systems.
“Perioperative services are often among the most fragmented parts of a hospital,” Nixon stated. “We’ve taken a holistic approach, connecting preparation, surgery, and recovery in one Patient Hub integrated with core systems.”
The development is led by Dr. Cory Williams, Research and Clinical Lead, who brings over a decade of experience in Australia’s public surgical services.
“If we want surgical services to keep pace with demand, we need more than short-term fixes,” Dr. Williams said. “We need fundamental support for how care is coordinated: clearer communication, better preparation, and visibility for teams.”
Future application
While the initial rollout focuses on perioperative care, the architecture of Patient Journey Support is designed for broader application. The system can be adapted for other multi-stage clinical environments, including chronic disease programs and diagnostic pathways.
