Symbos, backed by Allegro Funds, has announced the acquisition of CPM Australia, marking a significant acceleration of its growth strategy and market capability.
The strategic acquisition immediately enhances Symbos’ offering, merging CPM’s established contact-centre operational expertise with Symbos’ digital infrastructure, AI-enabled service design, and global delivery network.
Key highlights of the acquisition:
- Expanded Scale: The combined entity will employ more than 2,000 people across its delivery network in Australia, New Zealand, Fiji, the Philippines, and South Africa.
- Enhanced Capability: Symbos can now deliver seamless, omnichannel CX across the entire customer lifecycle, from sales and service to support and collections.
- Unique Proposition: The expanded business is positioned as a significant challenger, offering the scale of a global operator combined with the responsiveness and local collaboration of an Australian-owned and headquartered partner.
Avik Choudhuri, CEO of Symbos, stated the acquisition is driven by capability and vision.
“This acquisition accelerates our strategic vision of becoming a true end-to-end CX disruptor in the Australian market,” Mr Choudhuri said. “CPM brings deep expertise in contact-centre operations and a strong Australian-based management team. Coupled with our digital infrastructure and AI-enabled service design, it positions Symbos to lead the next wave of customer experience delivery in Australia.”
Symbos is focused on redefining how organisations engage their customers by blending technology and people, designing solutions tailored to each customer’s specific needs.
Symbos is an Australian-owned and headquartered organisation delivering innovative, digitally powered customer experiences. It creates AI-led human experiences through solutions that integrate empathy, technology, and a culture committed to trust, innovation, and real outcomes. Symbos supports over 250 clients and has been recognised with more than 50 awards for service excellence across front- and back-of-house operations.
