Sydney-headquartered customer experience and digital transformation company, Customer Science, has announced the appointment of Chris Borg as the company’s inaugural Partner Manager.
Based in Sydney, Borg will be responsible for extending the company’s partner program in alignment with its strategy for growth and bolstering mutually successful relationships between Customer Science and its broad ecosystem of alliance partners to help them support customers with transformative CX outcomes while navigating today’s challenges and preparing for the future.
Borg joins Customer Science with more than ten years’ experience across business development, client management, consulting and sales enablement programs within the contact centre, digital transformation and customer experience space.
Most recently, Borg was CEO of Arinum Solutions, a provider of customer experience solutions. During his time with the company he successfully built and drove strategic transformation ultimately lifting business growth and sustainable performance.
Prior, he held several channel and account management positions, including Senior Channel Manager APAC at TalkDesk, Channel & Customer Success Manager at 8×8 and Senior Account Manager at Interactive Intelligence. Within these roles, Borg drew on his diverse, hands-on experience across technology, strategy, and operations to deliver measurable growth, enhance partner performance, and ensure successful execution of complex customer and transformation initiatives.
Borg also previously worked at Somerville as General Manager Cloud Services and commenced his career in the education sector working for Brightstars Education as General Manager before being appointed Chief Executive at Brent Street.
Todd Gorsuch, CEO, Customer Science, said, “Chris Borg has a standout track record of building win, win partner relationships and growing companies through a practical partner network. He has an inherent, deep understanding of the CX industry which will further enable Customer Science to create high value integrated solutions for our clients and deliver industry best practices for partners ensuring we continue to have a reputation for delivering on our promises and achieving positive outcomes.
“Customer Science’s unique position is to achieve customer results by building all the CX and digital capabilities needed by organisations. We want to continue to build out these capabilities in a blue ocean, being the only organisation fully equipped to provide advice and professional services across people, process, technology, data, AI, automation, management and product. Partners are critical to achieving outcomes and we look forward to the positive impact which Chris Borg’s skills and experience can bring to bolstering our partners’ capabilities and creating more value for both our partners and our joint, mutual customers.”
Borg added: “I’m honoured to join Customer Science at such a pivotal time. The company’s compelling vision and accelerating AI-driven momentum in CX transformation are unmatched. I look forward to working with our partners to achieving their full potential with our solutions and service in driving meaningful outcomes for joint customers and supporting Customer Science through its next phase of growth and innovation.”
