Zingly.ai have announced a strategic partnership with Ascend Technologies, one of the largest technology solutions providers in the central U.S., to transform customer experience and drive revenue growth in complex, regulated industries.
“With Zingly’s focus on safe AI, companies in regulated markets can now plan to transform their CX centres from cost centres into revenue engines,” said Gaurav Passi, founder and CEO of Zingly. “Our partnership with Ascend will empower more businesses to achieve this crucial shift with tailored and tested solutions. By combining our GenAI platform and ‘human in the loop’ guardrails with Ascend’s implementation expertise, we’re enabling organizations to not only maintain compliance but also drive significant business outcomes, including revenue growth, new customer acquisition, increased wallet share, and increased customer lifetime value.”
The Zingly platform has been hand-selected by Ascend for seamless integration, while Ascend serves as a preferred partner for implementing Zingly’s solutions in regulated industries, driving competitive advantage for customers. Together, Ascend and Zingly have a shared commitment to offering top-tier solutions, making the companies ideal partners to deliver CX excellence.
“The partnership aligns perfectly with our AI-driven initiatives,” said Kenny Kinley, President and CEO of Ascend. “With Zingly’s CX platform and our integration and implementation expertise, we’re excited to offer clients a powerful, secure solution to enhance customer engagement.”
Together, Ascend and Zingly provide a comprehensive solution that allows regulated businesses to leverage cutting-edge technology to fuel growth, improve customer satisfaction and streamline customer engagement while maintaining compliance with industry best practices and applicable state and federal regulations.
