Risk, governance and sovereignty – the driving forces behind AI deployments in the contact centreAugust 11, 2026
Amplify your strengths not your sins – Sealy on the reality of AI in CXBy Henry PepperAugust 17, 2026 When Michael Chen joined premium Australian mattress manufacturer Sealy Posturepedic nearly 7 years ago, centralising…
Customer-facing AI needs an escalation promise, Not just a faster answerBy Gleb TsipurskyAugust 12, 2026 Australian customer-service teams are racing toward agentic AI, but speed is becoming the easy part.…
Risk, governance and sovereignty – the driving forces behind AI deployments in the contact centreBy Mark AtterbyAugust 11, 2026 The contact centre market across the Asia-Pacific (APAC) region is entering a new operational phase.…
