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Amplify your strengths not your sins – Sealy on the reality of AI in CX

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Risk, governance and sovereignty – the driving forces behind AI deployments in the contact centre

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Day: 27 May 2026

When disconnected CX turns people into middleware

By David RussellMay 27, 2026

A customer does not see the systems behind their request. They do not see the…

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CXFocus is for executives who need to understand digital disruption and how it’s reshaping the type of relationships brands have with their customers.

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Amplify your strengths not your sins – Sealy on the reality of AI in CX

August 17, 2026

Customer-facing AI needs an escalation promise, Not just a faster answer

August 12, 2026

Risk, governance and sovereignty – the driving forces behind AI deployments in the contact centre

August 11, 2026

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