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Day: 18 May 2026

AI is not a cure all for customer service

By Matt McConnellMay 18, 2026

AI is rapidly becoming entrenched in customer service operations, and its impact is reshaping the…

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Amplify your strengths not your sins – Sealy on the reality of AI in CX

August 17, 2026

Customer-facing AI needs an escalation promise, Not just a faster answer

August 12, 2026

Risk, governance and sovereignty – the driving forces behind AI deployments in the contact centre

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